Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our returns and privacy policy govern Rio-Rocks relationship with you in relation to this website. The term “Rio-Rocks” or “us” or “we” refers to the owner of the website whose registered address is shown below under “Return Address”. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

* The content of the pages of this website is for your general information and use only. It is subject to change without notice.

* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

* When you order a product from Rio-Rocks, we will send you an automatically generated e-mail with confirmation that your order has been received and the details of your order. An order that you place with Rio-Rocks is an offer to purchase a product or products from Rio-Rocks and does not become binding until acceptance by Rio-Rocks, in the form of written notification to you, that your order can be fulfilled and is either being prepared for dispatch or has already been dispatched.

* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

* Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

* From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

* You may not create a link to this website from another website or document without Rio-Rocks prior written consent.

* Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Rio-Rocks aims to ensure that its customers receive only the highest quality service and merchandise. However, if for any you are NOT satisfied with the item(s) you have purchased, please contact us inmediately, and we will do our best to correct the problem.

Please read the following Return Policy to see if your item meets the criteria for an acceptable return.

RETURNS POLICY

DUE TO HYGIENE REASONS WE CANNOT ACCEPT RETURNS OF PIERCED EARRINGS.

Authorized Return Period
UK customers: We will accept the return of any items within 10 days of the date of postage. Europe, USA and Rest of the World: We will accept the return of any items within 15 days of the date of postage.

We cannot accept returns after this authorized return period. Please note that we cannot refund customers paid shipping charges

Returned Merchandise must be in original condition

We will NOT accept returns in other than ORIGINAL, UNUSED condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED. Items must be returned with their original accompanying documentation.

Damaged Merchandise We take special care in packaging your item. However, if for any reason your parcel arrives to you damaged, please contact us IMMEDIATELY. We do not take responsibility for damaged merchandise by customer misuse. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.

Exchanges We will replace your item for the one you request which must be of the same value. However, if your desired item is out of stock we will allow you an item which cost up to 100% of the item you originally bought or one of the same value. There are no further P&P charges for items being exchanged.

Refunds Refunds will be given via the same method of payment you sent.

Shipping Charges Customers are responsible for paying the shipping charges to return the item(s).

Exchanged Merchandise Previously exchanged merchandise cannot be returned for a second exchange.

Return Address Once you have notified us of your desire to return your item, pack all items to be returned in an acceptable and safe way, to include all packaging. Enclose the original invoice and keep a copy of the receipt for your records. Please make sure that you pack the item

Ship your returned item(s) to:

Mason House
Evesham Road
Headless Cross
Redditch
B97 4LA

Lost or damaged packages Please inspect your package immediately upon receipt to determine if you have received the proper quantity and quality of the merchandise ordered. DO NOT sign for a damaged package without a full inspection of its contents. Damaged or lost items claims must be filled with the carrier within 10 days of receipt of goods.

UK Customers: If you do not receive your order within 5 working days please contact us; your order may be lost in transit.

EU Customers: If you do not receive your order within 8 working days please contact us; your order may be lost in transit.

USA & Australian Customers: If you do not receive your order within 14 working days please contact us; your order may be lost in transit.

PRIVACY POLICY

We are committed to protecting your privacy. WE DO NOT SHARE your personal information with anyone and handle it with strict confidentiality and security. We use the information we collect about you only to process orders and maintain our mailing list.

The card data we collect is protected against unauthorized access until the order is processed, after which it is deleted from our files. You can feel very confident about shopping with us because we have taken extra security precautions to protect your privacy and billing information by utilizing the latest in state of the art technology to ensure that your personal and credit card information is protected and safe at all times.

What information do we collect and how do we use it?

* When you place an order, we need to know your name, e-mail address, mailing address and card details. This allows us to process and fulfill your order and to notify you of your order status.

* When you sign up for our mailing list, we need only your name and e-mail address, which we use to keep you informed of upcoming specials.